BASA HELP

I deleted something by mistake

First check whether the item is missing or simply hidden by a filter. Do not assume a deleted item can be restored.

Check what happened

  1. Reopen the campaign or contract list and clear relevant filters.
  2. Note which item is missing and when you last saw it.
  3. Preserve any existing signed document and correspondence.
  4. Use the support center for help assessing the missing record.

If the deal was already active

Tell the people working on it before creating a replacement or sending new outreach. Do not treat a recreated contract as a replacement for an agreement that was already signed.

There is no verified general undo procedure in this guide.

Still need help?

For a question about a deal, contact the person who sent it. For product help, submit a support ticket and the Basa team will respond.

Contact Support