For brands, agencies and teams

I deleted something by mistake

Short answer

First check whether the item is missing or simply hidden by a filter. Do not assume a deleted item can be restored.

Check what happened

  1. Reopen the campaign or contract list and clear relevant filters.
  2. Note which item is missing and when you last saw it.
  3. Preserve any existing signed document and correspondence.
  4. Use the support center for help assessing the missing record.

If the deal was already active

Tell the people working on it before creating a replacement or sending new outreach. Do not treat a recreated contract as a replacement for an agreement that was already signed.

This guide doesn't cover restoring deleted items. Contact support if you need help.

Was this helpful?

Still need help?

A question about your deal?

Rates, dates, the brief or payment: ask the brand or agency that sent the deal. They wrote the terms.

Basa isn’t working?

A link won’t open, a page won’t load or something looks wrong. Tell us and the Basa team will answer.

Contact Basa support