Brands and teams
Help for brands and teams
Set up outreach, negotiate, build contracts and keep the record.
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Contacts
Outreach
Negotiation
Contracts and signing
- Is there an audit trail of the negotiation and contract?
- How do I build a contract template?
- How do I create a contract from a template?
- How do I download the signed contract PDF?
- Can I edit a contract template that’s already been used?
- How does signing order work?
- Can I lock contract terms so they can’t be negotiated?
- How do I require an NDA before revealing the brand name?
- Can we sign contracts outside Basa?
Payment records
Team and settings
- What are custom forms, and when do I use one?
- What notifications will I get, and when?
- How do I search for a campaign, deal, brand, or creator?
- Is there an approval step before offers or contracts go out?
- How do I change my password?
- How do I deactivate, reactivate, or reassign a deal?
- How do I invite teammates and set permissions?
- Is our data private, and is it used to train AI?
- Where do I find security and compliance information?
- How do I set my legal entity name?
- What happens to our data if we cancel?
- What happens when a teammate leaves?
Fix a problem
- Can I edit a contract after finalizing?
- Can I reopen a declined deal?
- I can’t finalize: no signature provider connected
- The contract has no envelope
- The contract shows the wrong rate
- A creator declined and I don’t know why
- The creator says they never got my outreach
- The creator says their link expired or doesn’t work
- I deleted something by mistake
- The negotiation has gone quiet
- My outreach went to spam
- The provider shows signed, but Basa doesn’t know
- I see a raw code instead of a status
- The deal is stuck on awaiting signature
- The deal is stuck on Outreach Sent
- The wrong person is set to sign
Still need help?
A question about your deal?
Rates, dates, the brief or payment: ask the brand or agency that sent the deal. They wrote the terms.
Basa isn’t working?
A link won’t open, a page won’t load or something looks wrong. Tell us and the Basa team will answer.
Contact Basa support