Help
For brands, agencies and teams

The creator says they never got my outreach

Short answer

Check the recipient and filtered inboxes before sending again.

Steps

  1. Confirm the exact creator email on the deal.
  2. Ask them to check spam, promotions, and other filters.
  3. Check the sender shown in the outreach action.
  4. Correct any address error, then follow up if needed.

A sent state does not prove delivery or opening. If the message still cannot be found, contact Support with the deal name and send time. Never include a password or private signing code.

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