For brands, agencies and teams

The deal is stuck on Outreach Sent

Short answer

Outreach Sent means the creator has not responded yet.

Basa does not currently send automated reminders. Follow your team’s normal follow-up process, then return to the deal to check its current status.

If the creator says they responded

Compare the response record before making a duplicate deal. Send Support the exact status if the two views disagree.

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A question about your deal?

Rates, dates, the brief or payment: ask the brand or agency that sent the deal. They wrote the terms.

Basa isn’t working?

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