Help
For brands, agencies and teams

The contract has no envelope

Short answer

A contract record can exist before its provider signing request is ready.

Check the signing setup

  1. Check the contract’s current status.
  2. Confirm the designated signer and connected signature provider.
  3. Open the available signing action.
  4. If it still fails, note the exact message and contact Support.

Do not assume that finalizing a draft always sends a particular email. Avoid deleting or recreating a contract to troubleshoot a connection.

Was this helpful?

Related help

Still need help?

A question about your deal?

Rates, dates, the brief or payment: ask the brand or agency that sent the deal. They wrote the terms.

Basa isn’t working?

A link won’t open, a page won’t load or something looks wrong. Tell us and the Basa team will answer.

Contact Basa support